One or more of Maximizer services are unreachable

Updated 1 month ago by Patrick Wong

When using the new Maximizer Word Integration add-in, you receive the following error message:

If you are using an on-premise version of Maximizer Enterprise (version 2021 R2 or later), this message typically appears when you are using the new Maximizer Word Integration add-in, despite successfully installing and configuring the Word Integration add-in. You can successfully authenticate the add-in to your Maximizer installation (be prompted for, and enter, your Maximizer user name and password).

The new Word Integration add-in employs a Linux process that runs within the Windows Subsystem for Linux (WSL). The Word Integration add-in's process has likely stopped and needs to be manually restarted.

To restart the process, follow these steps:

The following steps require access to the server hosting your Maximizer installation. Please have someone from your IT staff perform these steps.
Following these steps, we assume you have installed the latest Word Integration service on a computer running Windows Server 2019 or later. Earlier versions of Windows Server cannot host the new Word Integration service because they do not have the Windows Subsystem for Linux (WSL) installed.
  1. On the server, click the Search icon and type "wsl" (without the quotes) and click OK.
  2. When the Windows Subsystem for Linux console window appears, type the following: sudo service redis-server status and press Enter.
  3. If the redis-server is not started, you will need to start the server. Type the following: sudo service redis-server start and press Enter.
  4. Type exit and press Enter.

At this point, the Word Integration service is running and this message should no longer appear.


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