One or more of Maximizer services are unreachable
When using the new Maximizer Word Integration add-in, you receive the following error message:
If you are using an on-premise version of Maximizer Enterprise (version 2021 R2 or later), this message typically appears when you are using the new Maximizer Word Integration add-in, despite successfully installing and configuring the Word Integration add-in. You can successfully authenticate the add-in to your Maximizer installation (be prompted for, and enter, your Maximizer user name and password).
The new Word Integration add-in employs a Linux process that runs within the Windows Subsystem for Linux (WSL). The Word Integration add-in's process has likely stopped and needs to be manually restarted.
To restart the process, follow these steps:
- On the server, click the Search icon and type "wsl" (without the quotes) and click OK.
- When the Windows Subsystem for Linux console window appears, type the following:
sudo service redis-server statusand press Enter.
- If the redis-server is not started, you will need to start the server. Type the following:
sudo service redis-server startand press Enter.
exitand press Enter.
At this point, the Word Integration service is running and this message should no longer appear.