General Troubleshooting tips

Updated 2 years ago by Patrick Wong

General Troubleshooting Tips

The Outlook Integration is an add-on for MS Outlook that connects to your current Maximizer session in your browser. The add-on itself has a relatively small footprint in terms of storage space; troubleshooting installation issues is relatively straightforward:

  1. Use the Control Panel's Programs and Features utility when uninstalling the Outlook Integration add-in. The add-in's name is Maximizer CRM Web Access Microsoft Office Integration.
  2. After uninstalling the Outlook Integration add-in, it is recommended to clear the Windows Registry of any remaining settings that remain after the uninstall:
If you are not familiar navigating the Windows Registry, please have your IT staff help you.

  1. In Windows Registry: HKEY_CURRENT_USER\SOFTWARE\MaximizerSoftware\Maximizer\Modules\MaThinOutlookAddIn
  1. Remove the entire MaThinOutlookAddIn folder.
  2. When downloading or re-downloading the Outlook Integration add-in, login to Maximizer and use the link in the Administration > Desktop and Mobile Setup page.
  3. To install the Outlook Integration add-in, right-click the downloaded file and select Run As Administrator. This will ensure the installation will proceed without roadblocks.

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