The session has expired. Please close all dialogs, log out and login again

Updated 1 year ago by Dean Sallinen

Approximately 20 minutes after logging into Maximizer, you see the following message in Maximizer:

The session has expired. Please close all dialogs, log out and login again

This occurs even after setting your webserver's time-out to 4 hours (240 minutes).

When the time-out setting is adjusted on the webserver (IIS), the web.config file storing those changes is not updated.

Solution

Manually change the time-out setting using the following instructions:

  1. On the Maximizer server, open the File Explorer and browse to the "..\Maximizer\Portals\Employee\" folder
  2. Edit the web.config file.
    1. Open the file using a text editor (eg. Notepad).
    2. Launch the text editor program as Administrator.
  3. Find the line:
    <sessionState cookieName="MAXASPNETWEBSESSION" />

And change it to:

<sessionState cookieName="MAXASPNETWEBSESSION" mode="InProc" timeout="240" />

  1. Save your change to the web.config file and run "iisreset" in a command-line console:

This will reset your Maximizer webserver. Everyone currently in Maximizer will receive a "Session Expired" message. Have everyone log back into Maximizer. This message will no longer appaer.

How did we do?